GBTU / MTU Syllabus of QUALITY MANAGEMENT [Effective from the session : 2012-13]

EOE-072: QUALITY MANAGEMENT

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UNIT-I

Quality Concepts:

Evolution of Quality Control, concept change, TQM Modern concept, Quality concept in design,

Review of design, Evolution of proto type.

3

Control on Purchased Product

Procurement of various products, evaluation of supplies, capacity verification, Development of

sources, procurement procedure.

2

Manufacturing Quality

Methods and techniques for manufacture, inspection and control of product, quality in sales and

services, guarantee, analysis of claims.

5

UNIT-II

Quality Management

Organization structure and design, quality function, decentralization, designing and fitting,

organization for different type products and company, economics of quality value and

contribution, quality cost, optimizing quality cost, seduction program.

3

Human Factor in quality

(10)

Attitude of top management, cooperation of groups, operators attitude, responsibility, causes of

apparatus error and corrective methods.

2

UNIT-III

Control Charts

Theory of control charts, measurement range, construction and analysis of R charts, process

capability study, use of control charts.

5

Attributes of Control Chart

Defects, construction and analysis of charts, improvement by control chart, variable sample size,

construction and analysis of C charts.

5

UNIT -IV

Defects diagnosis and prevention defect study, identification and analysis of defects, correcting

measure, factors affecting reliability, MTTF, calculation of reliability, building reliability in the

product, evaluation of reliability, interpretation of test results, reliability control, maintainability,

zero defects, quality circle.

8

UNIT –V

ISO-9000 and its concept of Quality Management

ISO 9000 series, Taguchi method, JIT in some details.

7

Text / Reference Books:

1.  Lt. Gen. H. Lal, “Total Quality Management”, Eastern Limited, 1990.

2.  Greg Bounds, “Beyond Total Quality Management”, McGraw Hill, 1994.

3.  Menon, H.G, “TQM in New Product manufacturing”, McGraw Hill 1992